We Are Here to Help You
What Can We Help You With Today?
We provide comprehensive treatment for a wide range of conditions including depression, anxiety disorders, ADHD, autism spectrum disorders, bipolar disorder, PTSD, eating disorders, substance use disorders, and relationship issues. Our multidisciplinary team approach ensures we can address both simple and complex mental health needs.
Generally, if you need medication evaluation or have complex mental health conditions requiring medical management, a psychiatrist is appropriate. For therapy focused on behavioral change, coping strategies, and emotional support, a psychologist or therapist is ideal. Our assessment system will recommend the most suitable professional, and often both work together as a team.
Extensive research demonstrates that online therapy is equally effective as in-person treatment for most mental health conditions. Many clients actually prefer the comfort and convenience of receiving care from home, which can enhance the therapeutic process. Our platform uses evidence-based approaches adapted for digital delivery.
While we offer urgent consultation appointments, Modawa is not an emergency service. If you're experiencing a mental health crisis, suicidal thoughts, or immediate danger, please contact your local emergency services (999 in Saudi Arabia) or go to the nearest hospital emergency department immediately.
Our primary languages are Arabic and English. We also have specialists who can provide services in German, depending on availability. All initial assessments are conducted in your preferred language to ensure clear communication and cultural understanding.
For regular appointments, we typically have availability within 3-7 days. Urgent consultations can often be scheduled within 24-48 hours. Initial assessments may require a longer wait during busy periods, but we strive to accommodate urgent needs as quickly as possible.
Absolutely! During your initial assessment questionnaire, you can specify any preferred doctor or therapist. If you mention a specific provider, we'll assign them to you directly, subject to their availability. You can also change providers later if needed.
You can cancel or reschedule free of charge up to 24 hours before your appointment. Cancellations made less than 24 hours in advance will be charged 50% of the session fee. No-shows will be charged the full session fee. We understand emergencies happen and handle these situations with flexibility.
After booking, you'll receive pre-session materials including what to expect, technical requirements, and preparation suggestions. Ensure you have a private, quiet space with good internet connection. We'll send you a technical test link 24 hours before your session to verify everything works properly.
Yes! We offer flexible scheduling including early morning, evening, and weekend appointments to accommodate different time zones and work schedules. Our international team allows us to provide services across multiple time zones.
Payment & Insurance
We accept all major credit and debit cards (Visa, Mastercard, Mada), digital wallets (Apple Pay, Google Pay, STC Pay), bank transfers, and offer 0% interest installment plans. We're also working on insurance coverage and direct billing options.
We're currently establishing partnerships with major insurance providers in Saudi Arabia and the Gulf region. Some international insurance plans may already cover our services. Please contact our billing department to verify your specific coverage and set up direct billing if available.
No, our pricing is completely transparent. The session fees listed are final, with no hidden charges. The only additional cost might be late cancellation fees (50% if cancelled less than 24 hours in advance). All package prices include any platform fees.
We offer a satisfaction guarantee for our services. If you're not satisfied after your first session, we'll either match you with a different therapist at no charge or provide a full refund. For package deals, unused sessions can be refunded within 30 days of purchase.
Yes, we have a limited number of sliding scale spots available for individuals experiencing financial hardship. Please contact our patient advocate at info@modawa.org to discuss your situation confidentially. We also offer pro bono services for emergency situations.
You need a device with a camera and microphone (computer, tablet, or smartphone), stable internet connection (at least 1 Mbps), and a modern web browser or our mobile app. We'll send you a technical test link before your first session to ensure everything works properly.
Our platform uses bank-level security with end-to-end encryption for all communications. We're HIPAA and GDPR compliant, with regular security audits. All data is stored on secure servers with multiple layers of protection. We never store recordings without explicit permission.
Yes, our platform works on all devices including smartphones and tablets. We have dedicated mobile apps for iOS and Android that provide an optimized experience. However, for the best experience, we recommend using a computer or tablet when possible.
Our technical support team is available during all session hours. You can contact them via chat, phone, or email. If technical issues disrupt your session significantly, we'll reschedule at no charge and may provide a partial refund for lost time.
Sessions can only be recorded with explicit written consent from all participants. If you request recording for personal reference, we can provide secure access to your session recordings through our platform. All recordings are encrypted and automatically deleted after 90 days unless you request longer retention.