Terms & Conditions

1. Introduction & Definitions

Please read these Terms and Conditions carefully before using Modawa. By accessing or using the platform, you agree to be bound by these Terms and Conditions.

Definitions

Platform / Website

Refers to Modawa, its management, employees, and all services provided through the platform.

User / Client

Any individual who creates an account or uses the platform to receive mental health services.

Consultant / Therapist

A licensed psychologist, therapist, or psychiatrist providing professional services through the platform.

2. Emergency Disclaimer

Important Notice

Modawa is NOT intended for medical or psychiatric emergencies, including but not limited to:

• Suicidal thoughts.
• Self-harm.
• Any life-threatening mental health crisis.

If you are experiencing an emergency, you must immediately stop using the platform and contact your local emergency services or visit the nearest hospital.

Modawa does not provide emergency or crisis intervention services.

3. Nature of the Service & Limitation of Liability

Modawa provides a technology platform that facilitates communication between clients and independent mental health professionals.

• Consultants are independent service providers and are not employees of Modawa.
• Both the consultant and the client are solely responsible for the consultation and its content.
• The platform does not guarantee that online consultations are suitable for every medical or psychological condition. Consultants may recommend an in-person visit whenever clinically appropriate.

4. Payment, Cancellation & Rescheduling

Payment

Session fees must be paid in advance using the approved payment methods available on the platform to confirm the booking.

Cancellation & Rescheduling

Clients may cancel or reschedule a session without additional charges if the request is made at least 24 hours before the scheduled appointment.

Late Cancellation

If a session is cancelled or rescheduled less than 24 hours before the scheduled appointment, the client will not be eligible for a refund.

Consultant No-Show

If the consultant fails to attend the scheduled session, the client may choose either:

• A full refund.
• A replacement session at no additional cost.

5. Confidentiality & Data Privacy

Modawa is committed to maintaining the confidentiality of user information and consultation sessions in accordance with its Privacy Policy.

All consultants are bound by professional ethics and confidentiality obligations.

No audio or video sessions will be recorded by either the platform or the consultant without the client’s explicit written consent.

Exceptions to Confidentiality

Information may only be disclosed to the appropriate authorities when:

• There is a clear and immediate risk to the client’s life.
• There is a serious threat to the safety of others.
• Disclosure is required by applicable law or a valid legal order.

6. User Conduct & Acceptable Use

Users agree to:

• Provide accurate and truthful registration information, including their name, age, and email address.
• Use the platform responsibly and lawfully.

Users must not:

• Use abusive, offensive, threatening, or inappropriate language.
• Harass consultants or customer support staff.
• Engage in any conduct that disrupts the platform or its services.

Modawa reserves the right to suspend or permanently terminate accounts that violate these Terms without issuing a refund.

7. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Any dispute arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts of Cairo and Giza, Egypt.

Acceptance of the Terms

It is recommended to include a mandatory checkbox before account registration or payment with the following statement:

“I have read and agree to the Terms & Conditions and acknowledge that Modawa is not intended for medical or psychiatric emergencies.”